Terms and Conditions - Ross Rabbits' Bunny Supplies Store - for all your bunny needs!

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Terms and Conditions

We can only deliver orders to UK addresses.
We aim to offer a personal service. Feedback from bunny owners is always appreciated - as is bringing to our attention any new toy launches! 

If any item is out of stock then we would normally indicate this on the site. In the unlikely event of any item being out of stock and this not being advised on the site then we will notify you of this on receipt of your order and offer you an alternative item of equal or higher value, cancelation with full refund or waiting until stocks are available.

Payment Methods - credit/debit cards:   All online payments are processed by PayPal using a secure server and accepts most major credit and debit cards.  We do not hold any credit card or debit card details.  All credit/debit card transactions are processed through PayPal's Secure Server (hence we cannot accept your credit/debit card details by phone or email!).  You will be emailed a notification of your transaction as soon as it is completed.   We have been fully Verified by PayPal.

Refunds: We offer an immediate refund or exchange if the goods turn out to be faulty or different from those ordered, taking into account the original method of payment.   If any item is damaged in transit then please advise us of this immediately. 

Returned items:
Unless exempted from the Distance Selling Regulations, there is a 7 day cooling off period for all goods ordered, except Special Order items - but this is not the same as 'try before you buy'!  Any goods to be returned must be as new, unused and unopened in their original packaging and in merchantable condition with any packaging seals unbroken.  Items are to be returned at your own expense.  We cannot be liable for loss or damage whilst in transit and strongly advise insuring packages against such loss or damage.  

Refunds, less our outgoing postage/delivery/re-delivery charges (which might be higher than our standard delivery charge pricing bracket), will be made promptly once the returned items have been examined and found to be in merchantable quality and exactly as dispatched.  The refund will be made to the credit or debit card used to make the original payment if payment was via Paypal, usually within 2-5 working days of receiving the returned items.   If you pay via online transfer then we will refund via direct online bank transfer.  If items are returned in unsaleable condition then they will not be credited.  
Orders sent which are subsequently cancelled or not collected from the Royal Mail delivery office or courier's depot will be refunded less the original outgoing and return delivery charges plus any repeat-delivery charges incurred. We reserve the right to make a restocking charge of up to 25% of the order value.

Please note, in the interests of bunny health and hygiene, opened
fabric items, 'soft furnishings' and similar items, including leads and harnesses and opened grooming aids may not be returned unless defective.  Viruses such as VHD can be carried on such and can survive outside a host for 3 months so this is a very necessary health and safety precaution for your bunny (and ensures we do not sell items covered in another bunny's fluff!).   If you are uncertain as to the suitability of an item, please check the dimensions before ordering.  This does not affect your statutory rights.  The Distance Selling Regulations exempt the Care of your Companion Pet Rabbit DVD (and other computer software) from the Cooling Off period.  

Loss or Damage in Transit: Please see Delivery page for details.
Excessive packaging:  We reserve the right to remove excessive, heavy or bulky cardboard packaging to reduce postal costs unless you specifically request us not to, eg if the item is purchased as a gift.  We will, of course, ensure that any instructions related to the product are supplied!
Solving disputes:  For any disputes whatsoever we are governed by English Law.
Data protection and privacy:   We will never send any third-party marketing material, or pass your details to others.  We do not pass on any of your details to any person or organisation. Similarly, we do not receive or store any of your credit or debit card details. These remain with PayPal and are held on a secure server.

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